What is your shipping policy?

Please visit the Returns page for complete details.

Which carrier do you use?

We use USPS unless otherwise stated.

Do you ship to PO. Box?

We do not ship to PO. Box as our orders require signature.

Refused packages?

A$15 USD non-delivery fee will be charged for refused shipments.

How long will it take for my order to be delivered?

Shipping should take upto 5-7 business days.

What if I haven't received my package and it's past the expected delivery date?

Please contact us if your package has not arrived within 10 business days. However, we are not responsible for delays due to strikes, inclement weather, or customs.

Do you ship internationally?

We currently only ship to the US and Canada. We hope to provide expanded international shipping in the coming months.

What if my package says it's been delivered, but I’m unable to locate it?

Please contact USPS using the tracking number provided.

Can I cancel or change my order once it’s been placed?

No. Once submitted, orders cannot be canceled or changed.

How long will it take for my order to process before shipping?

We ship orders out twice a week: Monday and Thursday. (If a holiday falls on Monday or Thursday, orders will ship the following day.) Please submit orders by 10 am. PST to qualify for same day shipping per our shipping schedule. If there are any delays, you will be notified. We are a small, independent business and will do our best to get things out in a timely manner.

What do I do if an item from my order is missing or damaged?

Please contact us regarding any missing or damaged items.

How do I know if my order has been sent?

We will notify you once your order has been shipped.

Can I pick up something locally in LA?

We currently do not provide this service.

Do you offer gift wrapping and gift receipts?

We currently do not offer this service. However, we can include a handwritten card. Please contact us with any requests.

What if I need help with sizing for a specific item?

Please refer to the product page and the sizing guide. If you have any specific questions, please email inquiry@mugwortmugwort.com.

My items are no longer available in my cart.

Due to limited stock, items may sell out quickly. If they're in your cart, there's no guarantee you'll get an item until you complete your order. So if you like it, buy it straight away!

Do you restock?

NO

Where are your items made?

Our items are made in South Korea unless otherwise stated.

Do you have a store or showroom?

We are currently an e-commerce site only.

Do you have physical gift cards?

Not at this time.

What is your shipping policy?

Please visit the Returns page for complete details.

Which carrier do you use?

We use USPS unless otherwise stated.

Do you ship to PO. Box?

We do not ship to PO. Box as our orders require signature.

Refused packages?

A$15 USD non-delivery fee will be charged for refused shipments.

How long will it take for my order to be delivered?

Shipping should take upto 5-7 business days.

What if I haven't received my package and it's past the expected delivery date?

Please contact us if your package has not arrived within 10 business days. However, we are not responsible for delays due to strikes, inclement weather, or customs.

Do you ship internationally?

We currently only ship to the US and Canada. We hope to provide expanded international shipping in the coming months.

What if my package says it's been delivered, but I’m unable to locate it?

Please contact USPS using the tracking number provided.

What is your return policy?

We do not offer refunds, only store credit. Sale items, underwear, and hair accessories are FINAL SALE. International orders are also FINAL SALE. No exceptions. Please visit the Returns page for complete details.

How do I make an exchange?

Please make sure you check sizing and contact us with any questions before purchasing. Due to limited stock, exchanges are not offered at this time.

Can I return something that was a gift?

We do not accept gift returns.

How long will it take to receive my store credit?

Once we receive your return package, please allow 5-7 business days for processing. Any items received worn, washed, or damaged are not applicable for credit.